Returns & Exchanges

At Aiayu, we strive for lasting quality and timeless design; however, if your purchase isn't quite right, you can return your items within 14 days of receipt. Please ensure all items are in their original condition, unwashed, and with all tags attached.

1

Register Your Return

Visit our online return portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Items

Carefully place the items in their original packaging or a secure mailing box, ensuring the return form is included inside.

3

Ship the Package

Attach the provided prepaid shipping label to the outside of your parcel and drop it off at your nearest authorized collection point.

4

Receive Your Refund

Once our warehouse inspects and approves your return, your refund will be processed to the original payment method within 10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing