Frequently Asked Questions
Everything you need to know about our sustainable essentials, shipping, and care.
What is the delivery time for my order?
We typically process and ship orders within 1-2 business days. Delivery within the EU takes 2-4 business days, while international shipping may take 5-10 business days depending on your location.
How do I return or exchange an item?
You can return your items within 14 days of receipt. Please ensure the products are in their original condition with all tags attached. Use our online portal to generate a return label and follow the instructions provided.
What materials do you use in your collections?
Aiayu is committed to natural materials. We primarily work with GOTS-certified organic cotton, premium llama wool, yak wool, and sartorial linen, ensuring both quality and environmental responsibility.
How should I care for my Aiayu knitwear?
We recommend airing your wool products rather than washing them frequently. When necessary, hand wash in lukewarm water with a gentle wool detergent and dry flat on a towel to maintain the shape.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and local duties vary by destination and will be calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like MobilePay, Apple Pay, and Google Pay.